How it works
No account, no credit application, no minimum order. Send a part number, get a straight answer.
1. You send the part number
Through the request form or by email. Tell us if the line is stopped — urgent enquiries jump the queue, and that is the whole reason we exist.
2. We source it and confirm the condition
We work a vetted network of surplus dealers, refurbishers and liquidators. We do not hold stock, which is what lets us offer parts the manufacturer withdrew years ago. Before quoting you, we confirm with the supplier in writing what the item actually is:
| New, sealed | Factory sealed, original packaging |
|---|---|
| New surplus | Unused; packaging may be opened or absent |
| Refurbished | Reworked and functionally tested by the supplying vendor |
| Used, tested | Powered up and functionally tested by the supplying vendor |
| Used, untested | Sold as-is for parts or repair |
That wording goes on your invoice as a contractual term. We will not describe an item as tested when we have not been told, in writing, that it was — and we will not supply untested stock into a stopped line at all.
3. You accept the quote and pay
Payment in full before despatch, by invoice your purchasing system can process. That is how we avoid credit applications, account opening and the week they normally cost you. Your PO number goes on the invoice.
4. It ships direct to your plant
Priority courier, tracked, insured for full declared value, shipped direct from the source so nothing is lost to an extra leg through a warehouse. You get tracking the moment it is collected.
What you are buying, honestly
- Goods carry no manufacturer warranty. We give a 30-day functional warranty of our own — replacement or refund.
- We are not an authorised distributor of any manufacturer and do not claim to be.
- You are responsible for confirming suitability, revision compatibility, installation and commissioning.
- Goods are not supplied for safety-related or safety-instrumented functions unless we have confirmed certification in writing.
- Counterfeits exist in this market. If anything we supply turns out not to be genuine, we refund it in full — tell us within five business days and do not install it.
The full terms of sale set all of this out properly.